FAQ

About reservations

Why was the room rate different each time I made an inquiry?
The room rate varies depending on the availability of the rooms at the time of inquiry.
Is the room rate different when I make a reservation by phone or online?
Yes. As a general rule, the room rate is less if you make a reservation online provided that the date the room is wanted is the same. * Please bear in mind that the room rate may change depending on the date the room is wanted and time of the reservation is being made.
Does the room rate shown when I made the reservation include the consumer tax and the service charge?
All the listed room rates include the consumer tax. We do not make a service charge.
What are the room rates for children?
Any child who has started elementary school is charged the same price as an adult. If the child hasn't yet started elementary school, and a parent will share a bed with the child, there is no charge for the child. In that case, the breakfast is also free*. * This is not applicable for the Hotel Villa Fontaine Tokyo - Jimbocho and the Hotel Villa Fontaine Tokyo - Shinjuku.

Check-In and Check-Out

Are early check-ins and/or late check-outs available?
Check-in is normally from 15:00 and check-out from 11:00.
An early check-in (from 12:00) and a late check-out (until 14:00) are available but with the following additional charges.

Additional charges for Check-in and Check-Out

1 room for 1 person:
¥1,100 for an hour earlier or later (the Hotel Villa Fontaine Tokyo-Shiodome, the Hotel Villa Fontaine Tokyo - Roppongi and the Hotel Villa Fontaine Tokyo - Tamachi charge ¥1,650 for an hour earlier or later).

1 room for 2 people:
¥1,650 for an hour earlier or later (the Hotel Villa Fontaine Tokyo-Shiodome, the Hotel Villa Fontaine Tokyo - Roppongi and the Hotel Villa Fontaine Tokyo - Tamachi charge ¥2,200 for an hour earlier or later).

* If a guest wishes to check in earlier than 12:00 or check out later than 14:00, a charge of a full day's room rate is applicable. * An early check-in and a late check-out may not be available. This depends on the availability of the room before check-in and after check-out. Please ask at the reservation desk if you wish to make an early check-in or a late check-out.

About accommodation

Why was the room rate different each time I made an inquiry?
The room rate varies depending on the availability of the rooms at the time of inquiry.
Are extra beds available?
Yes. The Tokyo-Shiodome and the Roppongi branches offer an extra bed in some guest rooms for an extra charge.
Are child cots available?
Sorry, we do not have any child cots available.
Is room service available?
We do not offer room service in our hotels. However, we do have the vending machines for drinks.
We suggest our guests use nearby restaurants or convenience stores for food and drink purchases.
I am a wheel chair user. Do you have a suitable room for me?
Yes, the Hotel Villa Fontaine Tokyo - Tamachi has four guest rooms specially designed for wheelchair users and the Hotel Villa Fontaine Kobe - Sannomiya has one such room. There are more guest rooms with easier access in other branches. Please ask about these when you make a reservation.
Can I bring friends to my room?
Guests are not permitted to bring any other people to their rooms.
Please use the lobby area as a meeting place.
Should I leave the room key at the front desk when I go out?
You may keep the key with you while you stay in our hotels. Please return it to us at time of check-out.
Is breakfast included?
Yes, we offer a free buffet breakfast. * A breakfast in a box is served in the Hotel Villa Fontaine Tokyo - Jimbocho and the Hotel Villa Fontaine Tokyo - Shinjuku.
Is internet connection available in the guest rooms?
Free WiFi (wireless LAN) connection is available in the lobby area as well as in each guest room.
Wired LAN is also available in guest rooms.
Can I send a parcel from the hotel?
Yes, we have the Yamato's parcel delivery service* at our hotels.
(Please note that delivery is limited to within Japan. We do not send parcels overseas.)
Please ask at the front desk for details. We also sell parcel boxes. * Some branches have the Japan Post's parcel delivery service.
Can I leave my luggage with you before check-in or after check-out?
Yes, you can. Please ask at the front desk.
*Please ensure that you pick up your luggage on the same day.
Can you receive guests' online shopping parcels?
Yes, we can receive a parcel on your behalf.
Please do not forget to add your full name, check-in date, the room number,
if you are already staying in the hotel, and the name of the hotel in the address when you order.
  • * Please do not send cash, valuable items, cooled or frozen items to the hotel.
  • * We do not receive any cash-on-delivery parcel, as a general rule.
  • * We may refuse to receive too many parcels at one time.
Can you keep my valuables in the hotel safe?
Yes, we will keep valuables for you in the hotel safe in a designated envelope.
However, please bear in mind that we may not be able to do this if items are too big or too valuable. *There are safety boxes in guest rooms in some of our branches.
I am coming back to the same hotel again after traveling elsewhere. Will you keep my luggage while I am traveling?
Yes, we can keep your luggage until you return. *Please ask at the front desk for details. It may not be possible to keep your luggage.
This depends on the size of the hotel and/or the availability of luggage space.
Do I settle my bill when I check out?
We ask guests to pay their bills when they check in.

For others

Why was the room rate different each time I made an inquiry?
The room rate varies depending on the availability of the rooms at the time of inquiry.
Q. Is there parking available?
Yes, there is. We charge 2,200 Yen per night (that is, from check-in time to check-out time) for hotel guests. Guest who wish to use the car park need to reserve a space in advance*. Please call the hotel you are planning to stay in for details and to reserve a parking space.
  • * If you are staying at the Hotel Villa Fontaine Tokyo - Roppongi, you don't need to reserve a space in advance.
  • * At the Hotel Villa Fontaine Osaka - Shinsaibashi and Kobe - Sannomiya, there is a public parking lot (fee is required) nearby.
Do you have a foreign currency exchange service?
The service is available only at the Hotel Villa Fontaine Tokyo - Shiodome.
It has an automatic foreign exchange cash machine beside the front desk.
Please ask at the front desk if you have any questions about the machine or how to use it.
Are restaurant tables reserved for guests?
We don't offer a restaurant reservation service in our hotels.
There are many websites at which you can reserve a restaurant or a tour including the following site.
Please use these services.